This Privacy Policy explains how plus778 collects, uses, stores, and protects the personal information you provide when using our platform. We take your privacy seriously, and this document sets out your rights and our obligations clearly and honestly.
plus778 uses 256-bit SSL/TLS encryption for all data transmissions. Stored personal data is protected using industry-standard encryption at rest. We do not sell your personal information to third parties for marketing purposes — ever.
plus778 only processes your personal data where we have a lawful basis to do so — account contract performance, legal compliance, legitimate interest, or your explicit consent. We do not collect data beyond what is necessary for our stated purposes.
Under Philippine data protection law, you have the right to access, correct, delete, restrict, and port your personal data. You may withdraw consent at any time. We honour all valid data subject requests within the timeframes required by law.
plus778 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and the implementing rules issued by the National Privacy Commission (NPC) of the Philippines.
In the event of a personal data breach that poses a real risk of serious harm to affected data subjects, plus778 will notify the National Privacy Commission and the affected individuals within the timeframes prescribed under Philippine law.
Questions or requests regarding this Privacy Policy — including data subject rights requests — can be directed to the plus778 Data Protection Officer via the support email or live chat. We respond to all privacy requests within the statutory timeframe.
plus778 ("we", "us", "our") is the operator of the online gaming platform accessible at plus778.club ("the Platform"). We are committed to protecting the privacy and personal data of all individuals who use our services, including registered players, visitors to our website, and any person whose personal information we process in connection with our business operations.
This Privacy Policy ("Policy") sets out in detail what personal data we collect, why we collect it, how we use it, with whom we share it, how long we retain it, and what rights you have as a data subject. This Policy applies to all personal data processing activities carried out by plus778 in connection with the Platform, whether such data is collected online, over the phone, or through any other means.
By registering for a plus778 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request closure of your account.
Philippine Data Privacy Act: plus778 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and all implementing rules, regulations, and circulars issued by the National Privacy Commission ("NPC"). We take our obligations under the DPA seriously and have appointed a Data Protection Officer ("DPO") responsible for overseeing our compliance with applicable data protection law.
The following terms have the meanings given below throughout this Policy:
plus778 is the Data Controller responsible for personal data collected and processed through the Platform at plus778.club. As Data Controller, plus778 determines the purposes for which your personal data is used and ensures that processing is carried out lawfully, fairly, and transparently in accordance with the DPA.
Data Protection Officer: plus778 has designated a Data Protection Officer ("DPO") who can be contacted through the support channels listed in Section 16 of this Policy. The DPO is responsible for advising on data protection matters, monitoring compliance, and serving as the point of contact for data subject rights requests and regulatory enquiries from the NPC.
plus778 collects the categories of personal data described below. We collect only what is necessary and proportionate to the stated purpose. We do not collect Sensitive Personal Information unless it is strictly required for regulatory compliance purposes such as KYC verification or responsible gaming obligations.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile phone number, residential address | Account communication, withdrawal processing, support |
| Financial Data | GCash number, BPI/BDO/Metrobank account details, USDT wallet address, transaction history | Deposit and withdrawal processing, AML compliance |
| Account Data | Username, password hash, login history, session duration, device type | Platform security, account access control, fraud prevention |
| Gaming Data | Bet history, game types played, win/loss records, bonus usage, session times | Game provision, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, browser type, operating system, device identifiers, cookies | Security, fraud detection, platform optimisation |
| KYC Documents | Philippine government-issued ID, proof of address, selfie verification | Identity verification, AML/CTF compliance, withdrawal processing |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer support, dispute resolution, quality assurance |
We collect personal data that you provide directly to plus778 when you register an account, complete identity verification, make deposits or withdrawals, contact our support team, respond to surveys or promotions, or update your account settings. The accuracy of this information is your responsibility — please ensure that all details provided are correct and up to date.
When you access the plus778 Platform, we automatically collect certain technical data including your IP address, browser type and version, device type and operating system, pages visited, session duration, and referring URLs. This data is collected through cookies, server logs, and similar tracking technologies as described in Section 11.
plus778 may receive personal data about you from third-party sources in specific circumstances, including:
plus778 processes personal data only where we have an identified lawful basis under the Data Privacy Act of 2012. The table below sets out the primary purposes of our processing and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract with the data subject |
| Processing deposits and withdrawals | Performance of contract; legal obligation (AML/CTF) |
| Identity verification (KYC) | Legal obligation; performance of contract |
| Responsible gaming monitoring | Legal obligation; legitimate interest (player protection) |
| Fraud prevention and security | Legitimate interest; legal obligation |
| Customer support and dispute resolution | Performance of contract; legitimate interest |
| Platform analytics and improvement | Legitimate interest (subject to your opt-out rights) |
| Promotional communications (where consented) | Consent (withdrawable at any time) |
| Regulatory compliance and reporting | Legal obligation |
Legitimate Interest: Where plus778 relies on legitimate interest as the legal basis for processing, we have conducted a balancing assessment to ensure that our interests do not override your fundamental privacy rights. You may contact our DPO to request a copy of any legitimate interest assessment relevant to your data.
plus778 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share personal data only in the circumstances described below, and only with parties that are subject to appropriate data protection obligations.
We share personal data with trusted third-party service providers who process data on our behalf and under our instruction, including:
plus778 may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or government bodies in the Philippines where we are legally required or permitted to do so. This includes but is not limited to disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission.
In the event of a merger, acquisition, restructuring, or sale of all or part of the plus778 business, personal data held by plus778 may be transferred to the acquiring or successor entity as part of that transaction, subject to appropriate data protection safeguards. We will notify affected data subjects of any such transfer where required by law.
Certain third-party service providers used by plus778 — including game studio providers and cloud infrastructure services — may be based in countries outside the Philippines. Where personal data is transferred to a country that the NPC has not deemed to provide an adequate level of data protection, plus778 will implement appropriate safeguards to protect your data. These safeguards may include data processing agreements incorporating standard contractual clauses or equivalent protective mechanisms consistent with Philippine data protection requirements.
By using the plus778 Platform, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside the Philippines. plus778 will always ensure that such transfers are subject to appropriate protections and that your data subject rights are maintained regardless of where processing occurs.
plus778 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, plus778 will securely delete or anonymise personal data so that it can no longer be associated with any identifiable individual.
plus778 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
Your Role in Security: While plus778 maintains robust security measures, you are responsible for keeping your account credentials secure. Use a strong, unique password for your plus778 account and enable two-factor authentication. Never share your login details with any third party. If you suspect that your account has been compromised, contact plus778 support immediately.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work effectively, to remember your preferences, and to provide analytical information to the website operator. The plus778 Platform uses cookies and similar technologies including web beacons and local storage.
| Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection | Session / up to 24 hours |
| Functional | Remembering your language and display preferences, keeping you logged in | Up to 30 days |
| Analytics | Aggregate usage statistics, page performance, error tracking (no individual identification) | Up to 12 months |
| Security | Fraud detection, suspicious activity pattern identification, IP reputation | Up to 6 months |
Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform. You may manage functional and analytics cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the plus778 Platform.
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by plus778. To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 16. We will respond to all valid requests within thirty (30) days, or within the statutory timeframe if shorter.
You have the right to know how plus778 collects and uses your personal data, including the identity of the Data Controller and the purposes of processing. This Privacy Policy fulfils that obligation.
You have the right to request a copy of the personal data we hold about you, together with information about how and why it is processed. Access requests are processed free of charge.
You have the right to request correction of any inaccurate or incomplete personal data held by plus778. You may also update many details directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
You have the right to object to processing of your data where that processing is based on legitimate interest. You may opt out of marketing communications at any time by contacting support.
Where processing is based on consent or contract and carried out automatically, you have the right to receive your personal data in a structured, commonly used format.
You have the right to request that we limit how we use your personal data in certain circumstances, such as while a correction request is being reviewed.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Contact support to withdraw consent for any specific processing activity.
21+ Strict Age Requirement: The plus778 Platform is strictly for persons aged 21 years or older, in compliance with PAGCOR's requirements for online gaming in the Philippines. plus778 does not knowingly collect personal data from individuals under 21 years of age.
Age verification is conducted as part of the plus778 KYC process before any withdrawal is processed. If plus778 discovers that personal data has been collected from a person under the age of 21, we will immediately close the associated account, void all bets and winnings generated by that account, and securely delete the personal data, retaining only such records as are required by law in connection with the underage account.
If you believe that a minor has accessed the plus778 Platform using your account or their own account, please contact plus778 support immediately. Parents or guardians who are concerned about a minor's access to online gaming should consider installing parental control software on shared devices. plus778 also provides self-exclusion tools that can be used to restrict access from specific devices.
If you have a concern about how plus778 has handled your personal data, we encourage you to raise it with us directly in the first instance by contacting our Data Protection Officer through the channels in Section 16. We take all privacy complaints seriously and will investigate and respond within thirty (30) days.
If you are not satisfied with our response, or if you believe that we are not complying with the Data Privacy Act of 2012, you have the right to submit a complaint to the National Privacy Commission of the Philippines. The NPC accepts complaints through its official website and physical offices in Quezon City. plus778 cooperates fully with all NPC investigations and regulatory enquiries.
NPC Contact: The National Privacy Commission of the Philippines can be reached through its official government web portal. Complaints must typically be lodged within one (1) year from the date of the act or omission that is the subject of the complaint. plus778 recommends attempting resolution through our internal process before escalating to the NPC, as this generally leads to faster resolution.
plus778 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When we make a material change to this Policy, we will notify registered users via the email address associated with their account and update the "Last Updated" date shown at the top of this document.
We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the effective date of an updated Policy constitutes your acknowledgement of the revised terms. If any update materially affects your rights, we will provide you with the opportunity to review the changes before they take effect, and to withdraw from the Platform if you do not wish to accept them.
| Version | Effective Date | Summary |
|---|---|---|
| v1.0 | 1 January 2026 | Initial publication of the plus778 Privacy Policy |
For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by plus778, please contact our Data Protection Officer through the following channels. All data subject rights requests must be submitted in writing (email or written letter) and will be acknowledged within seventy-two (72) hours.
Email: [email protected] (mark subject line: "Privacy / DPO Request")
Live Chat: Available 24/7 via the on-site live chat — advise agent you have a privacy request
Response Time: Acknowledgement within 72 hours; full response within 30 days (Philippine Standard Time)
To verify your identity before fulfilling a data subject rights request, plus778 may request proof of identity consistent with the documents listed in the KYC section of our Terms & Conditions. This is to ensure that personal data is not disclosed to or amended by an unauthorised third party. We do not charge a fee for standard data subject rights requests.
plus778 was built for Filipino players who value security as much as a good gaming experience. Your personal data is protected under the Philippine Data Privacy Act, and your PHP wallet is secured behind industry-standard encryption and 2FA.
Review our Terms & Conditions and Responsible Gaming policy before you play. 21+ only.